Refund policy

All Cosmetics Are Final Sale

For hygiene and safety reasons, all cosmetic products are final sale. We do not accept returns or exchanges for change of mind, shade preference, or if you simply do not like the product. The only exceptions are items that arrive damaged, defective, or incorrect, as described below.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, contact us within 30 days of delivery at purellabeautyoffice@gmail.com. Please include your order number and clear photos or a short video of the item and its packaging. After we review your request, we will send a free replacement or issue a full refund. You do not need to send the item back unless we ask you to.

Lost or Delayed Orders

If your order has not arrived within 45 days of shipping, contact us and we will send a replacement or issue a refund.

Cancellations

You can cancel your order for a full refund within 24 hours of placing it, as long as it has not shipped yet.

Refunds

Approved refunds are issued to your original payment method and may take 5-10 business days to appear, depending on your bank.

Questions?

Contact us at purellabeautyoffice@gmail.com and we will reply within 24 hours.